{"id":805,"date":"2024-02-29T17:08:35","date_gmt":"2024-02-29T17:08:35","guid":{"rendered":"https:\/\/haptc.org.uk\/?post_type=training&#038;p=805"},"modified":"2024-03-12T15:49:41","modified_gmt":"2024-03-12T15:49:41","slug":"customer-services-essentials","status":"publish","type":"training","link":"https:\/\/haptc.org.uk\/?training=customer-services-essentials","title":{"rendered":"Customer Services Essentials"},"content":{"rendered":"<p><a href=\"https:\/\/www.nimblecourses.com\/course\/f5d4c0ed-ab0f-436c-8af4-a7f3c715b2e8\/870645a3-dae5-461d-b6c8-442077bec8dc\" target=\"_blank\" rel=\"noopener\">Click here for demo<\/a><\/p>\n<p>Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you&#8217;ve been annoyed enough to leave a one-star review online!<\/p>\n<p>Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person&#8217;s day\u2026 and with that, your company&#8217;s brand and reputation!<\/p>\n<p>Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success.<\/p>\n<p>This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.<\/p>\n<p>When you finish the course, you will be asked to demonstrate your understanding by completing a short assessment<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Click here for demo Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you&#8217;ve been annoyed enough to leave a one-star review online! Most of us have endured bad customer service at some point. [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","training-tags":[32],"class_list":["post-805","training","type-training","status-publish","hentry","training-tags-course"],"acf":[],"_links":{"self":[{"href":"https:\/\/haptc.org.uk\/index.php?rest_route=\/wp\/v2\/training\/805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haptc.org.uk\/index.php?rest_route=\/wp\/v2\/training"}],"about":[{"href":"https:\/\/haptc.org.uk\/index.php?rest_route=\/wp\/v2\/types\/training"}],"wp:attachment":[{"href":"https:\/\/haptc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=805"}],"wp:term":[{"taxonomy":"training-tags","embeddable":true,"href":"https:\/\/haptc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftraining-tags&post=805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}