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Customer Services Essentials

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Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you’ve been annoyed enough to leave a one-star review online!

Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person’s day… and with that, your company’s brand and reputation!

Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success.

This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.

When you finish the course, you will be asked to demonstrate your understanding by completing a short assessment